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We hope that this website is helpful to you. Our goal is to make it easier for you to find the information and support that you need.

  • If you or the person you care for is in need of urgent medical assistance call Triple Zero (000) immediately.
  • If you need emergency respite call Carer Gateway 1800 422 737 24 hours a day, 7 days a week

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Please note your comments will be sent directly to the Carer Gateway service provider in your region for response

If you have lodged a complaint or feedback with a Carer Gateway service provider and you are not satisfied with the outcome, you can contact the Department of Social Services.

Please note your Carer Gateway service provider may not be able to look into your complaint or provide a response if your contact details are not provided.

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