Website feedback

We hope that this new website is helpful to you. Our goal is to make it easier for you to find the information and support that you need.

If you have a complaint about a Carer Gateway service provider, we encourage you to lodge your complaint with the service provider directly.

If you are not satisfied with the outcome from the Carer Gateway service provider, you can contact the Department of Social Services.

  • If you or the person you care for is in need of urgent medical assistance call Triple Zero (000) immediately.
  • If you need emergency respite call Carer Gateway 1800 422 737 24 hours a day, 7 days a week

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