Tracey's story

Where it all began Tracey never anticipated that she would be a carer. Tracey's story
Call Carer Gateway for support and services. Select option 1 to speak with your local service provider.
1800 422 737 Monday to Friday, 8am to 5pm local time
In an emergency or if someone is in danger Triple Zero 000
If you are in crisis, anxious or depressed and want to talk with someone Lifeline 13 11 14 for anyone
Kids Helpline 1800 55 1800 for people aged 5 to 25
If you suddenly find you can’t provide care, for example if you become ill or injured, call Carer Gateway for help with accessing emergency respite.
1800 422 737 24 hours a day, 7 days a week
The Carer Gateway national advertising campaign aims to increase awareness of Carer Gateway services and supports, and encourage unpaid carers to access support through the phone line and website. Carer Gateway is a free support program for Australia’s 2.65 million unpaid carers, many of whom do not know that dedicated support is available to help them in their caring role.
Anyone can be a carer.
Many people don’t see themselves as carers. They are just children, parents, partners or friends who care for someone close to them.
If you are a carer, you can get help and support from the government and other organisations.
Emergencies can happen anytime. If you are a carer, planning for emergencies will help you to cope even when things go wrong.
‘Respite’ or ‘respite care’ is when someone else takes care of the person you care for, so that you can have a break. A break can give you time to do everyday activities, deal with stress and look after yourself. When you are a carer, it’s important to regularly take time for yourself to rest and recharge.
As a carer, you help the person you care for with many activities in and around the home. Understanding what you need to do and what help you can get can make your life easier.
The Department of Social Services acknowledges the Traditional Owners and Custodians of Country throughout Australia and acknowledges their continuing connection to land, water and community. We pay our respects to the people, the cultures and the Elders past and present.