Tailored support packages and planned respite
Tailored support packages are designed to provide you with services and support specific to your needs to help you in your caring role.
You may be able to get free:
- services or equipment to help with your education–for example, tutoring, educational supplies or training courses
- planned respite, where a service provider steps in to take care of your family member or friend while you take a break
- cooking and cleaning services
- assistance with shopping
- transport, to help you do things like go to medical appointments or do shopping.
Providing you (as the person providing care and support) with tailored support aims to give you time to balance your caring responsibilities and manage your own wellbeing so that you can continue to be there for those you care for.
For example, through our tailored support packages, you may be able to get a cleaner to come to your house so it’s one less task on your to-do list. Perhaps having someone to do your shopping and cooking would be better help for you. If you’re studying, maybe the best way to support you is to provide you with equipment, such as a laptop, to support your learning.
That’s why our packages are tailored to your needs. All caring situations are different and what benefits you may not be so helpful for others. You call Carer Gateway and speak to your local service provider to begin the planning process.
Carer Gateway is a free service designed by carers, for carers.
But many carers don’t ask for help.
They might not know it’s available, think it’s too hard to access, or may be afraid to be seen as not managing by asking for help.
But asking for support is a good way to avoid burning out.
If you’re an unpaid carer, you might be eligible for a Tailored Support Package, which is based on your unique caring situation.
This could include respite care, equipment to support your studies, or help with cooking, cleaning and travel.
And it’s as simple as calling Carer Gateway, then pressing option one.
You’ll speak to a local service provider who will chat through some questions about your individual caring situation.
The questions might cover your health, your caring role and how you’re feeling, so a quiet space can be best.
Make the call today on 1800 422 737, or request a call back on our website at carergateway.gov.au.
How do I access Carer Gateway services?
Call Carer Gateway on 1800 422 737, Monday-Friday, 8am-5pm and select option 1 to speak with your local service provider. They will register you with Carer Gateway and start the planning process. This process helps our staff learn more about you and your caring role so they can match services to your individual needs.
You can also ask someone to call you back at a convenient time.
If you have feedback on the site, we'd love to hear from you.