Coronavirus (COVID-19) information

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As the current situation with coronavirus (also known as COVID-19) is rapidly evolving, in-person carer services are likely to be affected.

Carers are assured that the department is working closely with current government funded carer service providers to ensure business continuity plans are in place to manage and respond appropriately to the impact of COVID-19.

In cases where in-person services are not possible due to the impact of COVID-19, service providers will aim to find alternative supports for carers.

Carers can continue to access online and phone-based supports via this website.

Carers are encouraged to stay up to date on the most current information relating to Coronavirus by visiting the Federal Department of Health website which includes a fact sheet for carers who may be caring for someone in their home.

Carers can also visit the Department of Social Services website to find additional information and accessible resources on COVID-19.

Carers who need access to services or information should contact their current service provider or call:

Carer Gateway

1800 422 737
Monday to Friday, 8am to 5pm local time

Emergency respite

For emergency respite, call your local Carer Gateway Service Provider:

1800 422 737
24 hours a day, 7 days a week

Need to talk?

If you are in crisis, anxious or depressed and want to talk with someone, call:


13 11 14

Kids Helpline (for people aged 5 to 25)

1800 55 1800