COVID-19 information

4 minute read

How can Carer Gateway help you with COVID-19 vaccine information?

Carer Gateway can help you find a range of COVID-19 vaccination information and support, for example:

  • help with booking a vaccination appointment
  • information and support on getting tested
  • where to get a person you care for vaccinated
  • COVID-19 Information in accessible formats such as Easy Read or Auslan.

For more information or assistance, call Carer Gateway 1800 422 737, Monday to Friday, 8am to 5pm (local time) and select option 1 to speak to your local Carer Gateway service provider.

If you need information in a language other than English, call the Translating and Interpreting Service on 131 450.

If you are deaf, or have a hearing or speech impairment, you can call the National Relay Service on 133 677.

If the person you care for is an NDIS participant, their support coordinator can assist with making an appointment for a vaccination or you can find information on disability vaccination clinics in your area on the Department of Health website.

Also for COVID-19 information and support for people with disability, you can visit the Disability Gateway or call 1800 643 787.

Disability service providers can read the Department of Health disability service provider page.

COVID-19 text message campaign for carers

Carers in receipt of a payment from Centrelink may receive a text message offering assistance to book a COVID-19 booster shot through the Australian Government’s Carer Gateway.

This is a genuine text message sent by the Australian Government. Legitimate government SMS communications will not use URLs as a means to update your personal details, or ask you to confirm your personal details.

The text message will provide information on how to access Carer Gateway to get help booking vaccination appointment.

COVID-19 vaccine – can you get it?

Everyone 5 years and over can now book an appointment for a COVID-19 vaccine.

The COVID-19 vaccine is free and voluntary.

Getting vaccinated is important and helps protect people around you by slowing the spread of the virus.

Some people are at greater risk of becoming very sick if they catch COVID-19.

The Australian Government website has a number of useful videos sharing information on COVID-19 vaccinations.

Staying up to date – Winter dose

People who are considered most at risk of severe illness should receive a Winter dose of the COVID-19 vaccine.

If it has been 4 months since your first booster dose and you fit into one of the below categories, you should book an appointment to have the Winter dose as soon as possible:

  • 65 years or older
  • a resident of an aged care or disability care facility
  • severely immunocompromised
  • Aboriginal or Torres Strait Islander and aged 50 years and older.

People who have had COVID-19 should also wait at least 4 months before having an additional dose.

COVID-19 Winter dose and annual flu vaccination on the same day

COVID-19 vaccines can be co-administered (that is, given on the same day) with an influenza vaccine.

Learn more about COVID-19 and the annual flu vaccination

COVID-19 booster doses

COVID-19 booster doses are free for everyone. A booster dose will make sure the protection from the first 2 doses is even stronger and longer lasting, and should help prevent spread of the virus.

You are eligible for a COVID-19 booster dose if:

•    you meet the age requirement, and
•    have had your second dose of your primary course of COVID-19 vaccination at least 3 months ago.

COVID-19 booster doses are recommended for people who meet the age requirement and who had their second dose at least 3 months ago.

Learn more about COVID-19 booster doses

Recommended doses for people who are immunocompromised

The Australian Technical Advisory Group on Immunisation (ATAGI) has recommended a third dose of a COVID-19 vaccine for people who are severely immunocompromised.

If you have received three primary doses, it is also recommended to have a booster dose 3 months after your third dose.

For further information, please see the ATAGI advice or See the Department of Health website for more information about the timing of these doses.

Advice should also be obtained from your doctor or specialist.

There is also Easy Read resources that explains third doses and booster doses, and the difference between them.

COVID-19 vaccine information for carers

If you are a carer, there are many reasons for you to get vaccinated including:

  • protecting you and the people you care for from catching COVID-19
  • reducing your risk of severe disease, long-term side effects or long COVID
  • reconnecting you with your family and friends as well as your workplace or school
  • getting you back to doing the things you love, like team sports, going to concerts, and travel.

Vaccines save lives. We know that vaccination is the most effective way to protect against infectious diseases. The COVID-19 vaccines protect against severe illness from COVID-19.

Getting vaccinated is the best way to protect yourself, your family, people you care for and the community.

Where to get your vaccine?

There are a couple of ways you can book in for a vaccination.

  1. You can find a clinic and book your COVID-19 vaccination, here.
  2. You can access the Easy Vaccine Access service – SMS ‘Hey EVA’ to 0481 611 382. Learn more about EVA.
  3. You can call your doctor (also known as a GP), and ask them if they can give you a vaccine, or if they can help you find someone close by (such as the local pharmacist) who can give you a vaccine.
  4. You can check if your local pharmacy can give you a vaccine.
  5. If the person you are caring for is an NDIS participant, you can ask their NDIS provider to help.

COVID-19 information

Carers are assured that the Australian Government continues to work closely with current government funded carer service providers to ensure business continuity plans are in place to manage and respond appropriately to the impact of COVID-19.

In cases where in-person services are not possible due to the impact of COVID-19, service providers will aim to find alternative supports for carers. Carers who need access to services or information should contact Carer Gateway on 1800 422 737. Monday to Friday, 8am to 5pm (local time) and select option 1 to speak to your local Carer Gateway service provider.

Carers can continue to access online and phone-based supports via this website.

Carers are encouraged to stay up to date by visiting Federal Department of Health website which includes a range of resources carers may find useful if caring for someone in their home.

Carers can find additional COVID-19 information and support on NDIS participant health and safety by visiting NDIS - Your health and safety.

Carers, family members and guardians can learn more about getting a COVID-19 vaccine from the Department of Health website.

Your state or territory government also provides information on COVID-19, including up-to-date details of any local restrictions that may be in place. Follow the relevant link below:

Australian Capital Territory
New South Wales
South Australia
Western Australia
Northern Territory

Easy Read resources

Access a series of fact sheets about COVID-19 in Easy Read:

Carers who need access to services or information should contact Carer Gateway:

Carer Gateway

1800 422 737
Monday to Friday, 8am to 5pm local time

Emergency respite

For emergency respite, call your local Carer Gateway Service Provider:
1800 422 737
24 hours a day, 7 days a week

Need to talk?

If you are in crisis, anxious or depressed and want to talk with someone, call:


13 11 14

Kids Helpline (for people aged 5 to 25)

1800 55 1800