Coronavirus (COVID-19) information

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As the current situation with coronavirus (also known as COVID-19) is rapidly evolving, in-person carer services are likely to be affected.

Carers are assured that the department is working closely with current government funded carer service providers to ensure business continuity plans are in place to manage and respond appropriately to the impact of COVID-19.

In cases where in-person services are not possible due to the impact of COVID-19, service providers will aim to find alternative supports for carers.

Carers can continue to access online and phone-based supports via this website.

Support for Carers in Victoria

The lead Carer Gateway service provider in Victoria is extending their operating hours. From Monday, 28 September 2020, they will be open 8am to 8pm weekdays. If you need to chat to someone about carer support and services available to you in Victoria, you can call Carer Gateway on 1800 422 737.

Carers are encouraged to stay up to date on the most current information relating to Coronavirus by visiting the Federal Department of Health website.

Carers can also visit the Department of Social Services website to find additional information and accessible resources on COVID-19.

Carers who need access to services or information should contact their current service provider or call:

Carer Gateway

1800 422 737
Monday to Friday, 8am to 5pm local time

Emergency respite

For emergency respite, call your local Carer Gateway Service Provider:

1800 422 737
24 hours a day, 7 days a week

Need to talk?

If you are in crisis, anxious or depressed and want to talk with someone, call:

Lifeline

13 11 14

Kids Helpline (for people aged 5 to 25)

1800 55 1800