Website feedback

We hope that this new website is helpful to you. Our goal is to make it easier for you to find the information and support that you need.

If you have a complaint about a Carer Gateway service provider, we encourage you to lodge your complaint with the service provider directly.

If you are not satisfied with the outcome from the Carer Gateway service provider, you can contact the Department of Social Services.

  • If you or the person you care for is in need of urgent medical assistance call Triple Zero (000) immediately.
  • If you need emergency respite call Carer Gateway 1800 422 737 24 hours a day, 7 days a week

Feedback, bugs or errors

Optional

This form will provide information to DSS to make the Carer Gateway website better. You may leave your email address so we may acknowledge your feedback (this is optional). Any personal information entered into this form will be kept and used by DSS only for this purpose.

For more information, including how to contact us, access or correct your information, or make a privacy complaint, please see the Carer Gateway Online Services Privacy Policy.