Getting help through Carer Gateway
Carers can get a wide range of help – from counselling and peer support groups to respite care, home help and equipment.
- How can I get help?
- How to access Carer Gateway services
- What support is available?
- Who can use Carer Gateway?
- What's changed?
- What if I already use a service?
- Who are the Carer Gateway service providers?
Carer Gateway makes it easier for you to find help. It's a great idea to talk with Carer Gateway staff to see what services and support are available in your area.
How can I get help?
When you call Carer Gateway on 1800 422 737, you will reach a Carer Gateway service provider in your area. A trained worker will be available to talk with you and then help you to find services and support to meet your needs.
Carer services are available through a new Australia-wide network of Carer Gateway service providers.
How to access Carer Gateway services
From April 2020, the way you access carer support services is becoming easier, with the new Carer Gateway. But we know that change can be stressful and we’re here to help.
Clear information is now just a phone call away! To connect to your local service provider, call the Carer Gateway. If you have an existing service provider, they will continue to support you until the end of May.
So, to access carer services, call 1800 422 737, or organise for someone to call you at www.carergateway.gov.au.
What support is available?
Carer Gateway provides a range of services and supports delivered both in person and online.
- Counselling – if you are feeling stressed, anxious, sad or frustrated, a counsellor can talk with you either in person or over the phone in the comfort of your own home.
- Connect with other carers – you might like to meet with people like you who care for someone and share stories, knowledge and experience. You can do this with people in your area or you can join the carer forum online.
- Respite Care – if you get sick or hurt and you cannot look after someone, emergency respite services can help you. Service providers will find ways to look after the person you care for while you have a break. Planned respite care can also help you plan for regular breaks to rest and recharge.
- Self-guided coaching – you can work through interactive online coaching sessions at your own pace. You can find a range of topics to help you in your caring role.
- Skills courses – you can use these short online courses to help you to learn new skills in caring for someone and yourself.
- Practical help and advice or information about financial support on the Carer Gateway webpages.
You don't have to know exactly what to ask for – you can just talk through any problems you are having, and Carer Gateway staff will try to match you with services that can help.
Who can use Carer Gateway?
All carers can access Carer Gateway services.
You are a carer if you are looking after someone with disability, a medical condition, mental illness or who is frail due to age.
You don't need to be a new carer to use Carer Gateway services – any carer can use the services at any time in their caring journey.
From April 2020, carers can call one number to be linked to a wide range of services. Carer Gateway staff will help you to arrange these services.
What if I already use a service?
If you are already using a carer service, your service provider will let you know if anything changes. You can also ask about other services you might need by calling Carer Gateway on 1800 422 737.
The changes to carer services do not affect services delivered through My Aged Care or the National Disability Insurance Scheme (NDIS), or any state or territory carer services or carer payments you may be receiving.
Who are the Carer Gateway service providers?
Each region in Australia has a Carer Gateway service provider. This means that the person you talk to knows what support and services are available in the area.
The service providers are:
Australian Capital Territory
- Carers ACT
- New South Wales
- The Benevolent Society
(NSW1 – Sydney metropolitan area; and northern, eastern and western suburbs)
- Wellways Australia
(NSW2 – South-Western Sydney including Campbelltown and Liverpool; and the Nepean and Blue Mountains regions)
- Live Better
(NSW3 – South-Eastern NSW including Goulburn and Wollongong; the Murrumbidgee region including Griffith and Wagga Wagga; and Western NSW including Bourke and Broken Hill)
- Carers NSW
(NSW4 – Hunter, New England and Central Coast regions including Armidale, Newcastle and Tamworth; and the North Coast region including Coffs Harbour and Port Macquarie)
- The Benevolent Society
- Carers NT
- Wellways Australia
- Carers SA
- Care to Serve
- Merri Health Community Services
- Carers WA
If you have feedback on the site, we'd love to hear from you.