Getting help through Carer Gateway

6 minute read

Carers can get a wide range of help – from counselling and peer support groups to respite care, home help and equipment.

Carer Gateway makes it easier for you to find help. It's a great idea to talk with Carer Gateway staff to see what services and support are available in your area.

How can I get help?

When you call Carer Gateway on 1800 422 737, you will reach a Carer Gateway service provider in your area. A trained worker will be available to talk with you and then help you to find services and support to meet your needs.

Carer services are available through an Australia-wide network of Carer Gateway service providers.

How to access Carer Gateway services

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Carer Gateway has been designed by carers, for carers.

Support is focused around you, with help that’s flexible and personalised to your needs.

Access a range of in person and online services and supports, including counselling … peer support … flexible respite care options… skills courses … and practical information and advice.

Being a carer can be tough, but Carer Gateway is there to support you.

So, to access support, services and advice, contact Carer Gateway on 1800 422 737, or request someone to call you at

What support is available?

Carer Gateway provides a range of services and supports delivered both in person and online.

  • Counselling – if you are feeling stressed, anxious, sad or frustrated, a counsellor can talk with you either in person or over the phone in the comfort of your own home.
  • In-person and online peer support – you might like to meet with people like you who care for someone and share stories, knowledge and experience. You can do this with people in your area or you can join the carer forum online.
  • Respite Care – if you get sick or hurt and you cannot look after someone, emergency respite services can help you. Service providers will find ways to look after the person you care for while you have a break. Planned respite care can also help you plan for regular breaks to rest and recharge.
  • Carer Directed Support – you may be able to get a range of practical supports to help you in your caring role through a carer directed support package. 
  • Self-guided coaching – you can work through interactive online coaching sessions at your own pace. You can find a range of topics to help you in your caring role.
  • In-person coaching – you can talk to a professional coach to reflect on your experience and needs, identify personal goals and create a plan to reach these goals.
  • Skills courses – you can use these short online courses to help you to learn new skills in caring for someone and yourself.
  • Practical help and advice or information about financial support on the Carer Gateway webpages.

You don't have to know exactly what to ask for – you can just talk through any problems you are having, and Carer Gateway staff will try to match you with services that can help.

Who can use Carer Gateway?

All carers can access Carer Gateway services.

You are a carer if you are looking after someone with disability, a medical condition, mental illness or who is frail due to age.

You don't need to be a new carer to use Carer Gateway services – any carer can use the services at any time in their caring journey.

Using Carer Gateway services will not affect services delivered through My Aged Care or the National Disability Insurance Scheme (NDIS), or any state or territory carer services or carer payments you may be receiving.

Who are the Carer Gateway service providers?

Each region in Australia has a Carer Gateway service provider. This means that the person you talk to knows what support and services are available in the area.

The service providers are:

Australian Capital Territory

New South Wales
  • The Benevolent Society
    (NSW1 – Sydney metropolitan area; and northern, eastern and western suburbs)
  • Wellways Australia
    (NSW2 – South-Western Sydney including Campbelltown and Liverpool; and the Nepean and Blue Mountains regions)
  • Live Better
    (NSW3 – South-Eastern NSW including Goulburn and Wollongong; the Murrumbidgee region including Griffith and Wagga Wagga; and Western NSW including Bourke and Broken Hill)
  • Carers NSW
    (NSW4 – Hunter, New England and Central Coast regions including Armidale, Newcastle and Tamworth; and the North Coast region including Coffs Harbour and Port Macquarie)

Northern Territory


South Australia



Western Australia