1-2-3 of Carer Gateway services
Getting help under the new Carer Gateway approach is easy. Just follow our 3 simple steps...
Call Carer Gateway for support and services. Select option 1 to speak with your local service provider.
1800 422 737 Monday to Friday, 8am to 5pm local time
In an emergency or if someone is in danger Triple Zero 000
If you are in crisis, anxious or depressed and want to talk with someone Lifeline 13 11 14 for anyone
Kids Helpline 1800 55 1800 for people aged 5 to 25
If you suddenly find you can’t provide care, for example if you become ill or injured, call Carer Gateway for emergency respite.
1800 422 737 24 hours a day, 7 days a week
Getting help under the new Carer Gateway approach is easy. Just follow our 3 simple steps...
It can be particularly stressful to support a loved one who has a condition that affects their mood, thinking and behaviour. If you are looking after someone with a mental illness, you need help and support too.
Carers of veterans face a range of different stresses and pressures. If you care for a veteran, you can use the same supports and resources as other carers. You’ll also find specific services and resources that cater for you.
‘I became a carer when I was 8 years old. I don’t see it as a label, I see it as an aspect of my life, my personality. Caring for my mum has enriched my life a lot.’
‘Look after yourself, because if you don’t look after yourself, you can’t be a carer.’
Carers don’t just live in cities and towns. If you are a carer in a rural or remote area, there are many online and phone services available to help you.
‘It can be really hard, but focus on the positives – helping someone is a beautiful thing that we can do. Remember that a lot of people do this.’
‘At times it can be tough. But you can get help. Sometimes you have to look for it… but help is only a phone call away.’
‘I do it because I love Edie, that’s my commitment to her.’
'Self preservation is essential. You have to step back sometimes, even if it’s just for a small amount of time.'